Return & Exchange Policy

At lemailwig, our policy lasts 7 days. If 7 days have gone by since your order arrived , unfortunately we can’t offer you a refund or exchange.

 

7 Day Returns Warranty

The item must be sent back to our warehouse within 7 days of receiving the order. Please email us at services01@wig-supplier.com.

 

Returnable & Exchangeable Items

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Returns must be in original condition. The item must be unused, uncut, uncut lace, unstyled and unwashed with original tags and packaging.

 

Non-Returnable & Non-exchangable Items

1. Items outside the 7 days warranty time-frame.

2. All custom-made items can not be returned or exchange.

3. If you return part of the costumes, the payment can not be refunded.

4. Worn, used or altered items can not be returned.

5. The clearance items, lucky bag can not be returned for a refund.

NOTE: All returns must be authorized by the L-email Wig Team

1. Unauthorized refusal packages will be charged 20% of the total cost on the order as restocking fee. Also, this makes sense in the case that you forget to sign the package andthe parcel is returned back to us.

2. 20% restocking fee will be charged, if the return is not authorized. Thus, 80% of the total cost on the order can be refunded.

 

Returns Process

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above),pls email us at services01@wig-supplier.com, provide following info: Order number SKU number or product name Reason for return.

2. Our customer service team will respond to your request within 48 hours and provide you our return address.Pls noted that don't use the shipping address on the package.

3. Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3  business days.

Return Shipping Costs & Address

1. There is no fee for cancellations on orders placed within 24 hours.

2. If customer's order has already been dispatched, we will not be able to cancel for a refund.

3. If the customer received the right item but does not like the color or style in person, that would be considered as a general return. It does not count as a product error. If the customer wants to return the customer will be responsible for the cost of the return shipping. The package can be sent back to our office via the most affordable shipping method of the customer's choice.

 

If you have any other questions, Please email us at services01@wig-supplier.com.