L-email Wig Anime Game Cosplay Costume 1v1 Customization Designs
Q: What is the shipping time?
Shipping time consists of two parts: processing time and shipping time. For products not marked as 48 hours, the typical processing time is 3-7 days. Shipping times depend on your chosen shipping method:
- Economy Shipping: Usually takes 6-10 days.
- Express Shipping: Typically takes 3-5 days.
Please note that these times are estimates and cannot be guaranteed.
Q: Do you offer free shipping?
Yes,free shipping to most countries (such as the United States, France, Germany, Canada, the United Kingdom, and Australia) has a minimum order of US$200. If you would like to learn more about free shipping, please contact us via email.
Q: How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
Q：Do you support customization?
Yes, we support customization. If our products don't have your size or you can't find the product you want, whether it's clothing or wigs, you can contact us. We support customization based on your size information. The cost varies depending on the product. You can contact us at lemailwigs@gmail.com.
Q: Can I change or cancel my order after placing it?
Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service for assistance.
Have you ever experienced these annoyances?
🙅♂️ Waist Irregularity: The waist measurement is correct, but the length is too long?
🙅♂️ Movement Issues: The chest/shoulder width is too tight, making movement awkward?
🙅♂️ Reduced Look: The clothes are too bulky, completely obscuring the character's figure?
🙅♂️ Return and Exchange Trouble: The wrong size, and the shipping costs and time are high?
Conclusion: "Customized service completely solves all fit issues!
Our Customization Process:
Step 1: Submit Your Datas - Clearly provide your height,weight（kg),shoulder width,chest,waist,
hip,arm length and upper arm circumference （unit:cm）when placing your order,send pictures of the clothes you want to customize to our email: services01@wig-supplier.com
Step 2: Confirm Details - Our custom designer will review your data and communicate with you to confirm details such as style and fabric (via email).
Step 3: Enjoy Perfection - We'll begin the production process (inform you of the estimated lead time) and ship your order immediately upon completion!
FAQ：
Q: Is there an additional charge for customization? How much does it cost?
A: Yes, due to the complex craftsmanship, customization services are more expensive than regular products. The specific price varies depending on the style, so the current order amount is only a portion of the total. We will confirm the price with you after finalizing it. If you find the custom price unacceptable, we can refund you.
Q: How long does the customization process take?
A: Usually about a month. Customer service will inform you of the exact timeframe after placing your order.
Q: What if the data I provided is incorrect?
A: Please ensure your measurements are accurate. Modifications can be made by contacting customer service within 72 hours of placing your order. Once the order has entered the production process, modifications due to incorrect customer data will incur an additional charge.
Q: Are returns or exchanges available for customized products?
A: We apologize for any inconvenience caused by custom orders. We generally do not accept unconditional returns or exchanges unless there are significant quality issues. Please be sure to confirm the data and style.
Shipping Information Notice
Tax ID Detailed Description
1. For customers in Chile, Argentina, Turkey, or Brazil, please provide your RUT/CUIT/TIN/CPF number. Do not use someone else's number. Please ensure this information matches the recipient's name and phone number.
2.For customers choosing EXPRESS(UPS):
a). Shipping costs do not include taxes and handling fees, which you can pay on the website.
b). For European customers, please provide us with your VAT number.For orders for which we do not receive VAT information, we will use Economic shipping way, which will delay delivery by 3-5 days,and you won't be charged additional tax.
3.Customers in South America: Import duties may be charged by customs when your package arrives. Please pay these fees promptly.
4.For customers in Brazil, due to the very strict customs policy in your country, please make sure that the CPF is consistent with your delivery information, and you need to pay taxes in time. Once there is an unauthorized problem, the package will be destroyed by customs. For any such situation, we will not make any refunds or compensation. Please be aware.
Thank you for your cooperation